Contact Muse Video

Last updated: July 8, 2026

We are happy to help with anything related to Muse Video. The fastest way to reach us is by email at support@muse-video.ai.

When To Contact Us

Email us for:

• Account, sign-in, or profile issues.
• Billing, credits, refunds, or subscription questions.
• Privacy requests, data export, or account deletion.
• Questions about generated videos, prompts, or commercial use.
• Bug reports, feature requests, or general feedback.
• Security reports or suspected abuse of the service.

What To Include

To help us resolve your request quickly, please include the email address on your account, a short description of what happened, and — where relevant — the approximate date and time of the generation or a screenshot. Never send passwords or full payment card numbers.

Response Expectations

We aim to reply to most messages within 1-2 business days. Billing and account-security issues are prioritized. Response times may be longer around weekends and public holidays.

A Note on Affiliation

Muse Video is an independent platform and is not affiliated with, endorsed by, or operated by Meta. We cannot answer questions about Meta's own products or accounts — please contact Meta directly for those.